样品快递费用和成本费用是不少外贸人头疼的一件事情，面对那些再三要求寄样品的客户不知道如何是好，不寄担心会失去这次成单机会，如果寄客户不付费用感觉自己亏的太大，那如何办呢
做外贸很重要的一点是心态要稳，尽量让客户自己承担运费，不要总忍痛给客人免费寄样还负担运费。这里面，主要还是考量客户的诚意和真实性。总之建议是样品费和快递费根据成本大小，选择其一向客人收取，下面看具体说辞：
1、首先，你要向客户解释，让客户能够理解为什么要收取快递费：
Last year, we send many samples on our account every week and month, our financial manager reported that it’s a very big cost caused by this. So now we are required to ask for customer’s courier account.
If we can reach an order, the courier cost will be deducted from order。We know when a customer let us send samples, it means he has interest in the products or give a chance to supplier to evaluate whether can work with for potential order. I really hope to work with you as I believe you're serious buyer, but I cannot go against our company policy.
Hope you can understand and thanks for your understanding & support !
2、通常不愿意承担快递费用如何回复
1）从来不给供应商快递账号或者快递费：We never give our courier account to any supplier.
2）公司规定，一律不承担快递费用：Our company policy that we do not afford the courier cost.
3）不废话，直接来一句Thanks，让你摸不着头脑。
如果最后还是不愿意的可能原因就是：不是真实的买家；对你的产品没有接触过但是有兴趣看看样品；已经有稳定的供应商，对更换或者添加供应商没有急切需求；某些大客户，处于强势地位，就是不愿给供应商快递账号或者快递费。这个你可以根据自己对客户的了解和判断来分析是那种原因，如果是大客户的可以先垫着。
本文由资深外贸人料神Sam分享的经验，中技物流——一级国际货运代理小编整理下给大家，希望有帮助